Customer focused Professional

Knowledge and experience can be an obstacle

The effectiveness of a professional is to a large extent dependent upon their knowledge and experience. But this knowledge and experience can also be an obstacle. Not every professional is aware of the knowledge gap between themselves and the customer or audience, potentially leading to misinterpretation and misunderstanding.

UNLEASHED! Professional is development program for effective communication with the customer or audience. Professionals develop skills in active listening, asking the right questions and empathize with the other person. This will also enable the professional to provide fit for purpose advice and recommendation.